FAQS

Ordering & Shipping

Everything is handmade to order, so please allow up to 7 - 9 business days from your time of purchase to complete your order. If you need rush shipping, please contact us before ordering. Custom orders can take up to 4 weeks from purchase to ship. 

All orders are shipped USPS with tracking. Purchases over $150 will be insured. Item should arrive within 3-5 business days upon completion of your order. We will contact you as soon as your order ships, with a tracking number.  If you prefer another method of delivery please contact hello@nikkinationjewelry.com as soon as possible so we can best accommodate you. Nikki Nation Jewelry is not responsible for lost or stolen items in the mail. Please let us know if you would like a specific carrier or insurance for shipping that is different from ours.

Returns & Exchanges

We want you to love your purchase! We offer returns within 7 days from the delivery date of your jewelry. Returns must be in original condition, unworn, and must include all original packaging. All Custom orders are final, so please make sure you love what you are ordering and it is what you were thinking.

Please send an email to hello@nikkinationjewelry.com with the subject line "Return" before shipping the piece back. We will happily let you know how to proceed. If you would like to exchange your piece, please email us with the subject line "Exchange." The customer is responsible for return shipping. Nikki Nation Jewelry is not responsible for lost or damaged items in transit for return shipping.

Please contact us as soon as possible if any items are damaged upon receipt.

Repairs

Normal wear and tear repairs are free within 6 months of purchase. After that, repair pricing is based upon the type of repair needed. Please contact us to let us know if you have any questions, or if you need something repaired.  

Jewelry Care 

Oxidized jewelry was intentionally darkened. Over time, the oxidation of your pieces will slowly change. Sometimes it will lighten and sometimes it will darken, it all depends on the environment you live in. For example: humid versus dry climate. If you wish to brighten the piece up, use a soft polishing cloth and lightly rub it over the piece. It is also recommended to clean pieces with a soft toothbrush, fragrance and dye free dish soap, and warm water, if needed for deeper cleaning. Never use liquid cleaners or abrasive methods of cleaning. We also do not recommend sleeping, showering or swimming with your jewelry on.

Alterations

We understand jewelry is personal. There are easy ways to customize from chain length, finish, and material. If you see a piece you like and would like alterations or slight designs differences, please contact us before purchase. We are happy to help.

Wholesale

We accept wholesale accounts. Please contact us for information. hello@nikkinationjewelry.com